Frequently Asked Questions

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Please note our UK telephone number is : 0845 - 900 2808

Int Diallers should call +44-845-900-2808

I'm new to buying over the Internet, How do I order?

Welcome to JEL® , the home of Concept Footwear. All the items you see are available to buy online by Telephone ( tel 0845-900-2808 or by post). Simply click on the item you wish to buy, select the size or colour required and click 'add to basket'. You can then go back and add additional items to your basket or 'proceed to checkout'.

Questions about Payment

Over the Internet you may pay securely by Credit or Debit card. We accept Visa, Mastercard, American Express, Maestro, Visa Delta, JCB, & Solo.

Can you deliver to another address other than the Billing address of the cardholder?

Yes, but only if the transaction has been Authenticated using ' Verified' by Visa and MasterCards 'SecureCode'. You should automatically be prompted to enrol upon checkout. Use your billing address when ordering, then email us your new delivery address stating your order number.

Otherwise secretshoes can only dispatch items to the billing address of the cardholder. We operate an address verification system for your security. If not authenticated, it is discretionary and depending on circumstances we may be able to deliver to a work address. Please telephone 0845 900 2808 (UK) should you have any questions.

What if I want to pay by cheque ?

No problem, you can pay by Cheque, Postal Order or International Money Order. An order form is available for printing off from the jagoeurope.com site upon checkout. Simply complete the form and post it with your payment to

Jago Europe Ltd
PO Box 1078
Newcastle upon Tyne
United Kingdom
NE99 1SS

What if I'm not happy with my goods when I receive them?

We offer a 7 day no quibble guarantee. Please read our Delivery & Returns policy, the link is located at the bottom of the homepage for further information.

Is it safe to order online?

We utilise industry-standard Secure Sockets Layer (SSL) technology to allow for the encryption of potentially sensitive information such as your name, address and other critically sensitive information like your credit card details. Information passed between your computer and our Web site cannot be read in the event someone else intercepts it. This technology includes the following features:

Authentification - this assures your browser that your data is being sent to the correct computer server, and that the server is secure.

Encryption - this encodes the data, so that it cannot be read by anyone other than the secure server.
Data Integrity - this checks the data being transferred to ensure it has not been altered.

Can I track my order?

This function is temporarily unavailable [JAN 2010] . Please call 0845 900 2808 and one of our Reps will assist.

When working this page displays your order history as well as the status of any open orders. Orders can now be tracked in more detail directly from the carriers website. Please visit Order Tracking and click on the 'Track this Order' link. Please remember that if you have a query relating to any information held on the carriers website you must contact them directly.

I need more information about a product.

Telephone 0845-900-2808 (UK). We include as much information as possible about a product on the product page itself. If you need more detailed information, please email contact@jagoeurope.com quoting the product code or name, this can be found on the product page.

When Will I be charged?

When you reach the final billing page and press 'Submit Your Order' we will immediately contact your bank/card issuer for authorisation to take payment from your account.

If payment is authorised but we have a query with your order, an e-mail will be sent to you to advise you of the nature of the query. If the payment is not authorised by your bank or card issuer, you will receive an e-mail within a few minutes advising you of the reason why. (Please note some issuing banks may still reserve your funds for a period of time).

As we are a UK company, all charges shown on the website are in British Pounds. If you are purchasing from overseas, your card issuer should convert the charge into your local currency.

Do you have a catalogue?

A new catalogue will be available in March 2010, click on the 'Request a Brochure' link on the homepage or call 0845 900 2808 and you will be prompted to leave your details! Note that new products are added to the site constantly, so you need to visit jagoeurope.com regularly to keep up-dated with all the latest we have to offer.

NEW STYLES - ARRIVING FEB 2010

Do you have a Shop?

No, we do not have a shop, we are a UK based Internet Retailer. We do however deliver to most countries worldwide using reputable carriers such as Fedex Priority & UK-Mail Couriers.

Can I pick up my order from your warehouse?

Yes, you may. To arrange please call 0845-900-2808 once the order is placed.

Can you leave the delivery at an agreed hiding place?

No, Delivery can only be made to the address supplied when placing the order.

I am told that my card has expired, even though the expiry date is in the future.

This problem occurs when the date set on your own PC is wrong. Please check the date is correct (double click on the time at the bottom right of your screen) and then try placing your order again.